Refund policy

You are only charged a credit when a conversion succeeds. Refused images, results that fail our quality check, timeouts and our own errors are always free.

Plans: cancel any time from your account page and you are not charged again; your plan runs to the end of the month you paid for.

Unused credits: ask within 14 days of a payment (a plan's month or a top-up) and we refund the unused part of it.

A result that is wrong: if a charged result is clearly wrong, email us the job ID within 14 days and we return the credit.

To ask, email info@logowright.com from the address on your account. Refunds go back to the original payment method through Dodo Payments.

Last updated: 5 November 2026.